1. Your consent
2. Information about you
WHAT PERSONAL INFORMATION DO WE COLLECT?
“Personal Information” is information or pieces of information that could allow you to be personally identified such as:
Postal address (including billing and shipping addresses)
Telephone number (including home and mobile phone numbers)
Credit and debit card number
Social media account ID
Country of residence
School name and address
Company name and address
Preferred educational courses
Browser and device information
Server log file information
Information collected through cookies, pixel tags and other technologies
App usage data
Demographic information and other information provided by you
HOW DO WE COLLECT PERSONAL INFORMATION?
We and our service providers may collect Personal Information in a variety of ways, including:
Through the Sites: We may collect Personal Information through the Sites, e.g., when you sign up for a newsletter or make a purchase.
Offline: We may collect Personal Information from you offline, such as when you contact customer service.
From Other Sources: We may receive your Personal Information from other sources, such as public databases; joint marketing partners; social media platforms; from people with whom you are friends or otherwise connected on social media platforms, as well as from other third parties. For example, if you elect to connect your social media account to your Website account, certain Personal Information from your social media account will be shared with us, which may include Personal Information that is part of your profile or your friends’ profiles.
Through your browser or device: Certain information is collected by most browsers or automatically through your device. We use this information for statistical purposes as well as to ensure that the Sites function properly.
Through server log files: Your “IP Address” is a number that is automatically assigned to the computer or device that you are using by your Internet Service Provider (ISP). An IP Address is identified and logged automatically in our server log files whenever a user visits the Sites, along with the time of the visit and the page(s) that were visited.
Through your use of an App. When you download and use an App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.
From you: Information such as date of birth, gender and zip code, as well as other information, such as your preferred means of communication, may be collected when you voluntarily provide this information.
Physical Location: We may collect the physical location of your device.
HOW DO WE USE PERSONAL INFORMATION?
We may use Personal Information:
To respond to your inquiries and fulfil your requests, such as to send you newsletters or to respond to your questions and comments.
To send administrative information to you, for example, information regarding the Sites and changes to our terms, conditions, and policies. Because this information may be important to your use of the Sites, you may not opt-out of receiving these communications.
To complete and fulfil your purchase and/or your donation, for example, to process your payments, have your order delivered to you, communicate with you regarding your purchase and provide you with related customer service.
To provide you with updates and announcements concerning our products, promotions and programs and to send you invitations to participate in special programs.
To allow you to contact and be contacted by other users through the Sites, as permitted by the applicable Site.
To permit you to participate on message boards, chat, profile pages and blogs and other services to which you are able to post information and materials (including our Social Media Pages).
For our business purposes, such as analysing and managing our businesses, market research, audits, developing new products, enhancing our Sites, improving our services and products, identifying usage trends, determining the effectiveness of our promotional campaigns, tailoring the Sites experience and content based on your past activities on the Sites, and gauging customer satisfaction and providing customer service (including troubleshooting in connection with customer issues).
We use information collected by browsers or your device for statistical purposes as well as to ensure that the Sites function properly.
We may use your device’s physical location to provide you with personalized location-based services and content. We may also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns.
As we believe to be necessary or appropriate:
(a) under applicable law, including laws outside your country of residence;
(b) to comply with legal process;
(c) to respond to requests from public and government authorities including public and government authorities outside your country of residence;
(d) to enforce our terms and conditions;
(e) to protect our operations or those of any of our affiliates;
(f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and
(g) to allow us to pursue available remedies or limit the damages that we may sustain.
Your personal data will be processed by ICAN both within and outside HKSAR, primarily for the purpose of completing your booking, providing you with the products and services that you have ordered, and for customer service and marketing activities. Because our servers are located in HK, our sales teams are based in local HK offices, and the schools where the students choose to take the classes globally, we may share your personal data with our corporate affiliates, claims handlers and business partners both within and outside the HKSAR. The business partners that we share information with are only such that need access to the Personal Information to process the order that you have placed on the Sites, such as transportation assistance, accommodation, or schools, and they will only receive the information necessary for that purpose. No business partner will receive your Personal Information for their own marketing purposes. Please note that the claims handlers and business partners may change from time to time. ICAN processes your personal data in compliance with applicable privacy and data protection legislation. By using our Sites, you acknowledge and consent to these potential transfers. You should be aware that many countries outside HK do not afford the same legal protections to personal information as countries within HK. Transfers will be made in accordance with the applicable legislation and we will take all necessary measures to ensure that third parties involved will provide an adequate level of protection. Any future hosting/processing organisation that we use in relation to the Sites will be required to do the same.
3. Information about a friend
If you wish to send a digital postcard or tell a friend about a particular program, we will ask for the recipient’s name, email address and phone number. The information provided will only be used to confirm message delivery and it will not be shared with outside parties except to the extent necessary to confirm that message.
The information you provide to create a message is only used for that purpose and it is only disclosed to the recipient.
4. Information about all visitors of i-can.com.hk
ICAN may gather certain usage information from i-can.com.hk, like the numbers and frequency of visitors to our website. Such information may be provided to reputable third-party vendors. The data is only used on the aggregate and does not include any personally identifying information.
5. Children’s privacy
For the protection of children’s privacy, we require parental consent from users under the age of 18 who wish to make a reservation for a course.
ICAN uses a technology nicknamed “cookies”. Cookies are pieces of information that a web site transfers to your computer’s hard disk for record keeping purposes. They tell us how and when pages on our site are visited and by how many people.
Cookies do not collect personally identifiable information, although they do identify a user’s computer. We do not combine information collected through cookies with other personally identifiable information in order to detect who you are or what your screen name or e-mail address is.
Most web browsers automatically accept cookies, but you can usually change your browser to prevent this. If you do so however, you may not be able to take full advantage of our web site. The complete online reservation process can for example only be accessed if you accept cookies.
ICAN will at your request or on our own initiative replenish, rectify or erase any incomplete, accurate or outdated personal data on you.
8. Data security
Personal information collected by i-can.com.hk is stored in secure operating environments that are not available to the public.
9. Areas not covered by this private policy
Moreover, it is important to be aware of that this policy only applies to i-can.com.hk and not to other companies’ or organizations’ web sites to which we may link.
11. Your opinion